Quality Control
Quality control is a process through which a business seeks to ensure that product quality is maintained
or improved and manufacturing errors are reduced or eliminated. Quality control requires the business to
create an environment in which both management and employees strive for perfection. This is done by training personnel, creating benchmarks for product quality, and testing products to check for statistically significant variations.
A major aspect of quality control is the establishment of well-defined controls. These controls help
standardize both production and reactions to quality issues. Limiting room for error by specifying which
production activities are to be completed by which personnel reduces the chance that employees will be
involved in tasks for which they do not have adequate training.